• 01

    In the win7 expansion screen, after setting, still can not touch at the same time, or connect multiple touch screen can not touch at the same time

       The operating system supports only one input device at the same time:
    a) The mouse mode works when the mouse mode and the touch mode coordinate at the same time;
    b) When multiple touch modes coordinate at the same time, the device that gives priority to the data is given priority;
    c) When multiple mouse modes are simultaneously coordinated, the device that gives priority to the data is given priority

  • 02

    Edge touch whole offset

    a) Calibration data error may be reset or re calibrated using service program (touchservice);
    b) The display screen is not full screen, if not full screen, please contact the display driver board manufacturers;
    c) The mounted touch box does not correspond to the AA area of the display. Please reinstall it
  • 03

    Multitouch did NOT work?

    a) Verify that the operating system supports multitouch;
    b) Verify that the software used for testing supports multi touch - the application software developed by the client;
    c) For the win7/8 operating system, you can use the service program(TouchService)Set to multi touch mode. 
    d)For Mac OS,UPDD driver is necessary for multitouch.